Terms of Service & Master Retail Agreement
This document constitutes the authoritative, legally binding agreement governing platform access, transactions, catalog price parity, 18% GST statutory invoicing, consumer replacement rights, manufacturer brand warranties, and dispute resolution for Nirosha India Retail Ltd.
1. General Terms, User Eligibility & Platform Use
By accessing, browsing, registering, or transacting on Nirosha India (niroshaindia.com), you represent and warrant that you are entering into a legally enforceable contract with Nirosha India Retail Ltd. in strict accordance with the Indian Contract Act, 1872.
User Eligibility (18+ Age Mandate)
Transactions on Nirosha India are permitted exclusively for individuals who are 18 years of age or older and legally competent to contract. Minors may browse or procure items solely under the supervision and authenticated consent of a legal parent or guardian.
Prohibition on Commercial Scalping
Our retail catalog is intended strictly for bona fide personal and household consumption. Nirosha India reserves the unilateral right to flag, freeze, or cancel bulk orders placed by commercial dealers, resellers, or automated bots.
Account Authentication & Responsibility
Customer identities and access sessions are authenticated through Clerk infrastructure. You are solely responsible for maintaining the confidentiality of your credentials, as well as for all actions, purchase commitments, and shipping instructions executed through your session.
Intellectual Property Rights
All platform software, user interface designs, logos, product catalog descriptions, technical specifications, and visual arrangements are the exclusive intellectual property of Nirosha India Retail Ltd. or licensed by its respective OEM brand partners. Unauthorized scraping, caching, or mirroring is strictly prohibited.
Statutory Limitation of Liability & Exclusive Jurisdiction
To the maximum extent permitted by Indian jurisprudence, Nirosha India's total aggregate liability arising out of or related to any transaction, shipment, or product claim is capped strictly to the exact monetary amount paid by the customer for that specific item. Under no circumstances shall Nirosha India be liable for indirect, consequential, punitive, or downtime damages. All legal proceedings arising out of this agreement shall fall under the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.
2. Pricing Transparency, 18% GST & Typographical Error Protections
In strict accordance with the Central Goods and Services Tax (GST) Act, 2017 and retail transparency norms, all product prices displayed on Nirosha India are fully inclusive of applicable 18% GST (CGST + SGST or IGST depending on the shipping destination).
Typographical Errors & Technical Glitch Cancellation Shield (The "₹1 Bug" Clause)
While Nirosha India strives to provide absolute catalog accuracy, technical glitches, network anomalies, or database synchronization errors may occasionally result in an incorrect price (such as a ₹1,00,000 laptop inadvertently listed at ₹1 or ₹0). In such unforeseen occurrences, Nirosha India reserves the absolute unilateral right to cancel, refuse, or void any orders placed at the erroneous price, even if the payment gateway has debited the funds or generated an automated order number. A 100% full refund will be reversed immediately to your original payment method without penalty or breach of contract.
Contract Formation: Order Receipt vs. Order Acceptance
Receiving an automated SMS notification, email confirmation, or an order reference identifier (e.g. #ORD-XXXXXX) signifies receipt of your purchase request only and does NOT constitute legally binding acceptance of the order. Legal contract formation and acceptance occur solely upon the physical generation of the tax invoice and hand-off of the consignment to our third-party logistics courier. Nirosha India reserves the right to reject or cancel any order prior to physical dispatch.
GST Tax Invoice Compliance
Every dispatched consignment includes a downloadable, official Tax Invoice detailing our registered GSTIN, category HSN codes, and itemized tax breakdowns. This invoice serves as your authentic proof of purchase and manufacturer warranty certificate.
3. 7-Day Replacement Policy & Mandatory Unboxing Video Protocol
To safeguard genuine buyers while defending against retail fraud on high-ticket consumer electronics, Nirosha India provides a 7-Day Replacement Guarantee calculated from the courier delivery timestamp.
Mandatory Unboxing Video Protocol (High-Ticket Anti-Fraud Shield)
To prevent fraudulent claims regarding missing accessories, empty parcels, exterior denting, or wrong product models on premium laptops (MacBooks, gaming laptops) and 4K smart televisions:
- Unedited Continuous Recording: Customers must record a single, continuous, unedited video capturing the outer courier shipping label, intact tamper-evident security tape, parcel opening, and serial number inspection.
- 48-Hour Reporting Window: Notice of transit damage, exterior physical scratches, or missing bundled components must be submitted via Contact Support within 48 hours of delivery along with the unboxing video and photographs.
- Waiver: Failure to provide unboxing video evidence within 48 hours constitutes an irrevocable waiver of transit damage or missing component claims.
Eligible Scenarios (7 Calendar Days)
- Transit Breakage: Physical impact damage sustained during courier transit with intact unboxing video proof.
- Dead on Arrival (DOA): Device fails completely to power on or charge out of the box.
- Specification Mismatch: Model, colorway, or hardware configuration differs from the confirmed order.
Exclusions & Hygiene Standards
- Hygiene Products: In-ear earbuds (TWS), earphones, smartwatches, and grooming appliances are strictly non-returnable once the factory blister seal is opened, unless verified DOA.
- Complete Packaging Required: All original retail boxes, user manuals, power adapters, and intact warranty cards must accompany the return.
Beyond Economic Repair (BER) & Refund Protocol
Upon physical receipt and technical verification of the returned item at our fulfillment hub, an identical brand-new replacement is dispatched immediately. If replacement stock is exhausted (BER scenario), a 100% full refund is processed back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days.
4. Manufacturer Brand Warranty Desk & Brand DOA Certification
Nirosha India is an authorized distributor channel for premier consumer brands (Samsung, Apple, Sony, Sansui, etc.). Every product sold carries a genuine, 100% authentic manufacturer brand warranty valid across thousands of authorized service centers throughout India.
Brand-Direct Dead-on-Arrival (DOA) Certification Protocol
If an electronic product powers on but exhibits an internal hardware defect (such as logic board failure, panel lines, or sensor malfunctions) within the primary brand window, major manufacturers (Apple, Samsung, Sony) require technical inspection by an authorized OEM service center technician. The technician issues an official "DOA Certificate". Upon presenting this brand certificate to our support desk, Nirosha India executes an immediate doorstep replacement or complete refund.
Mechanical & Electrical Coverage Boundaries vs. Exclusions
Brand warranty coverage applies strictly to sudden internal mechanical or electrical breakdowns occurring during normal domestic use. The following scenarios are strictly excluded from warranty claims:
Service Protocol Demarcation
On-Site Service: Large home appliances (Air Conditioners, Televisions, Refrigerators, Washing Machines, Kitchen Chimneys) receive authorized brand technician visits directly at your registered installation address.
Carry-In Service: Portable personal electronics (Smartphones, Tablets, Laptops, TWS Audio) are serviced via carry-in at the nearest authorized brand service network center.
5. Cancellations & Payment Reversal Protocol
Orders may be cancelled free of charge prior to physical fulfillment center packaging and generation of the courier Air Waybill (AWB) tracking number (typically within 12 to 24 hours of payment authorization).
In-Transit Shipments & Doorstep Refusal
Once an Air Waybill has been generated and the parcel is handed to logistics partners (Blue Dart, Delhivery), the shipment cannot be intercepted in transit. Customers wishing to cancel at this stage should simply refuse delivery at their doorstep. Automated return reconciliation will trigger upon the consignment returning to our fulfillment center.
Payment Reconciliation Turnaround (5 to 7 Business Days)
In strict compliance with Reserve Bank of India (RBI) payment reconciliation timelines, all refunds for pre-dispatch cancellations or approved replacements are credited back to the original funding instrument (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 business days.
6. Statutory Grievance Redressal Mechanism & Compliance Officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection (DPDP) Act, 2023, the contact details of the designated Grievance Officer are published below:
Need clarification regarding our terms or replacement policy?
Our customer care desk is available Monday through Saturday to assist with order tracking, brand warranty claims, and policy questions.